Contracts
GoTo Communications
GoTo offers a comprehensive solution for essential connections. They provide outstanding services for business communications and IT support software, ensuring seamless connectivity and support for employees and communities. With a zero-trust security architecture, 99.999% uptime, and round-the-clock dedicated support, GoTo has been renowned for its reliability and security since 2003.
- GoToConnect Platform with complete turnkey solution that also supports UCaaS
- Supports Omni-channel communication with various social media integrations
- ITSG products provide tools for IT departments to support remote/hybrid staff, faculty, and students
- Primary focus on K-12 sector
- GoTo Mobile Application included
- Dedicated Customer Success Manager for each client
- Provides internship opportunities
Abacus CCaaS
Abacus was established with a vision to revolutionize the employment solutions landscape, particularly in the realm of call center management. With a philosophy centered on delivering agile and contingent workforce solutions, Abacus continues to innovate and lead in the fields of Call Center Management and Call Center Staffing. This commitment to innovation and excellence positions Abacus as a trusted partner for organizations seeking to enhance their call center operations and deliver superior customer support.
- Call Center Management
- Call Center Software
- Call Center Training
- Interactive Voice Response Systems
- Call Routing and Queuing
- Call Center Language Line
- Analytics and Reporting
- Call Center Agents-Staffing
- Call Center Manager-Staffing
- Call Center KPI’s
BlackBeltHelp
Founded in 2003, BlackBeltHelp is a wholly owned subsidiary of CampusEAI, Inc. (a Minority and Women-Owned Business), BlackBeltHelp is the leading AI-powered Contact-Center-as-a-Service (CCaaS) provider in higher education, offering innovative solutions tailored to the unique needs of students, faculty, and staff, with a proven track record spanning over 17 years and serving more than 200 institutions.
- Open omnichannel integration provides unified, analytics-powered dashboard for seamless student engagement across campus
- Team of 300+ employees handles more than 1 million support requests annually, delivering at scale
- Leverages advanced AI, including AI voice and chat bots with integrated transfer capability
- 24/7 support, reducing the need for human intervention and lowering support costs