Contracts
TOPdesk
TOPdesk is a global provider of IT Service Management solutions with a strong presence in the education market. Through this E&I agreement, Members can purchase TOPdesk’s proprietary ITSM platform, including Incident, Asset, Knowledge, Change, Problem, and related features, along with professional services such as implementation consulting, training, support, health checks, and technical consultancy. The contract supports institutions of varying sizes through tiered packages and scalable licensing options.
- ITSM platform covering core IT service management functions
- Tiered packages aligned to different institutional sizes and needs
- Monthly per-agent licensing structure under the E&I agreement
- Packages include Essential, Engaged, and Excellent
- Optional advanced features such as Chat, AI (Engaged & Excellent) and Reservations
- Implementation consulting and technical consultancy available
- Annual and mini health check services available for system review
SysAid
SysAid is a provider of IT Service Management (ITSM) solutions and related professional services. The E&I contract includes SysAid's ITSM platform, SysAid Copilot, AI Agents and AI Agent Builder capabilities, asset management functionality, implementation services, support services, training, data migration, automation services, and other professional services. The platform combines service desk operations, asset management, automation, reporting, and AI-powered tools within a unified environment designed to support organizational IT service delivery.
- AI-native ITSM platform with powerful agentic capabilities
- Core ITSM modules included: incident, change, asset, knowledge, CMDB
- Enterprise service management extends workflows beyond IT departments
- Self-service portal supports students, faculty, and staff requests
- No-code workflow builder for process customization and automation
- Integration support with systems like Microsoft Teams and Azure AD
- In-house implementation and support services delivery
- Flexible licensing with modular and scalable configuration options
- Supports IT asset lifecycle management from procurement to disposal
- Reporting, dashboards, and SLA tracking tools included
TeamDynamix
TeamDynamix is a SaaS, Azure-Native platform that brings together IT Service Management (ITSM), IT Asset Management (ITAM/SAM), Conversational AI and AI Service Assist, Enterprise Integration and Automation (iPaaS), Service Management (ESM), and Project Portfolio Management (PPM). No-code reduces administrative burden and makes TeamDynamix easy to use and adapt to your specific needs. It has been a popular choice for Education because it offers ease of use, low administration, and pricing specifically tuned to the Education community.
- Platform is provided as an Azure SaaS solution – no need to manage software versions and provisioning
- ITSM is ITIL-based with hardened security through Azure (SOC-2, HIPAA compliant)
- AI from Microsoft is built-in to the platform, not bolted-on, so it works seamlessly
- ITAM is based on number of hardware assets managed – no limit to the software or peripherals included for management on those devices
- Connectors in iPaaS are no-charge and freely available through TeamDynamix library to support virtually any workflow
- Workflows in iPaaS are based on end-to-end transactions (i.e., no limits to length, complexity, or number of connectors)
- Administrators can control access down to the individual and services available to that individual
- Forms and portals can be customized ad infinitum without incurring additional charges
- Complimentary access to certified subject matter experts, engineers, and architects for ongoing guidance and support
- TeamDynamix Service Engineers and certified Partner Service Providers all operate as an extension of your IT staff, from deployment through workflow development
- Smooth and seamless process to successfully implement, maintain, and upgrade your technological footprint