E&I’s innovative strategy wraps value-added services, strategic and consultative member engagements, and an exceptional member experience around a continued focus on our competitive contracts. Click on each aspect of our strategy to learn more about what this means for you.
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Obsession With Member Success & Experience:
- Establish Member Success & Experience team
- Assign dedicated Member Success Manager to all accounts
- Proactively enable members to utilize E&I products & services
- Ensure all member touchpoints (website, field reps, communications) are effective & efficient
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Strategic & Consultative Member Engagement:
- Engage consultatively to identify meaningful opportunities to plug E&I into sourcing strategy
- Use spend data & strong understanding of procurement ecosystem
- Build on strong member relationships
- Deploy specialized sourcing consultants to work with large & small/medium members differently, based on needs
- Increase resources focused on small/medium-sized members
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Strategic Spend Assessment:
- Analyze your spend data at no cost
- Identify opportunities to manage more spend under contract, increase compliance, consolidate suppliers, generate sourcing synergies, save money & avoid RFP costs
- Inform E&I future strategic sourcing roadmap, assist in building your sourcing strategy
- Optimize your team resources
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E-procurement Solution:
- Pre-configured, low- or no-cost e-procurement solution to high cost of licensing & administration
- Option for schools without existing e-procurement platforms, enabling automation, increasing managed spend, & improving compliance
- Pre-loaded with E&I contracts, with flexibility of adding other contracts
- Extensible through add-ons to become full P2P platform
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Contracts:
- At heart of what E&I does
- Expand contract portfolio strategically
- Improve terms & conditions across contracts
- Leverage learning from value-added services to continuously improve contracts
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Performance Management (360⁰ Scorecards):
- Optimize service levels and improve E&I contracts
- Continuously provide excellent member experience
- Translate priorities into supplier KPIs
- Create 360˚ scorecards for full transparency