“I would certainly recommend E&I’s JAGGAER contract to other member institutions who are considering an effective e-procurement solution.”
Angela Gregory Flynn,
Director of Purchasing and Contracts,
Tennessee Board of Regents
With 46 institutions and a combined annual enrollment of over 200,000, the Tennessee Board of Regents (TBR) system is among the nation’s largest systems of public higher education. TBR comprises six state universities, 13 community colleges, and 27 technology centers. The system is a $2.2 billion per year enterprise.
The TBR’s Purchasing and Contracts Department is responsible for managing system-wide procurement and contracts within the laws of the State of Tennessee, federal purchasing and contracting regulations, and the policies and guidelines of the Tennessee Board of Regents, ensuring that they receive the best value possible. It’s an ambitious undertaking given the enormity of the system. Add to that a decentralized environment and things get much more complicated.
Many of the institutions within the TBR network were managing their own supplier relationships, which not only led to considerable inefficiencies, but it also meant that on a larger scale, the system was not taking full advantage of its aggregate purchasing power.
According to Angela Gregory Flynn, TBR Director of Purchasing and Contracts, one of the biggest challenges the TBR was facing was a lack of strategic sourcing. “It was difficult to begin any kind of effective strategic sourcing initiative since we did not have a system in place that allowed us to view our spend collectively. We were particularly interested in spend analytics, and being able to see the whole picture.”
TBR evaluated a number of e-procurement systems before ultimately deciding to utilize the competitively awarded JAGGAER contract available through E&I. The agreement represented significant savings with a trusted and knowledgeable e-procurement provider.
“One of the things we found most appealing was JAGGAER’s experience with higher education institutions. They have a genuine understanding of the nuances of the business process associated with higher education,” Flynn said. “This distinction was important to us.”
JAGGAER’s spend management solutions have enabled TBR to centralize and automate previously manual and labor-intensive tasks such as registering suppliers and uploading this information to the network’s existing Enterprise Resource Planning (ERP) system. By helping standardize supplier management processes across schools, JAGGAER will create operational efficiency improvements that free up existing resources and save money. Suppliers will also have the ability to keep their information up-to-date, enabling TBR staff to focus on more strategic initiatives.
TBR is implementing the JAGGAER system in three phases to ensure a smooth process for each of its institutions, as well as central office. Full implementation typically takes between 16-20 weeks, and JAGGAER is readily available to provide hands-on training and support.
“Understandably, we’ve received some pushback with regard to the new technology, as well as concern about having to learn a new system and adjusting to the change,” Flynn said. “We’ve worked with JAGGAER on addressing these issues, and they’ve been flexible, when possible, in accommodating our schedule and our comfort level.”
They have a genuine understanding of the nuances of the business process associated with higher education.
This distinction was important to us.”
Angela Gregory Flynn, Director of Purchasing and Contracts, Tennessee Board of Regents
The JAGGAER solution has allowed the TBR to focus on strengthening its strategic sourcing activities by negotiating better rates for all of its institutions. According to Flynn, the true value is in spend analytics and the ability to make more informed decisions based upon this information. She added that users have also benefited from the cost-saving efficiencies available through the new automated system.
“I would certainly recommend E&I’s JAGGAER contract to other member institutions who are considering an effective e-procurement solution. We are looking forward to more positive results as we complete implementation across the entire system.”
- The JAGGAER solution has allowed the TBR to focus on strengthening its strategic sourcing activities by negotiating better rates for all institutions.
- The TBR is now able to make more informed decisions based upon the spend analytics data provided by JAGGAER.
- End-users have benefitted from significant cost-saving efficiencies available through the new automated system, freeing up more time for them to focus on more strategic initiatives.
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JAGGAER is an industry leader in the field of e-procurement solutions. E&I’s competitively solicited JAGGAER contract comprises the entire suite of JAGGAER’s e-procurement modules and comprehensive services. JAGGAER’s familiar, user-friendly online shopping experience delivers a multi-vendor e-procurement platform to meet member needs.