Complete Book and Media Supply Contract | E&I Cooperative Services

Contract Number: EI00104	RFP or Project Number - Name: 683494 - On-Line Books, Media, Related Software, and Services
Agreement Type: Competitive	Contract Effective Dates: 05/01/2021 - 04/30/2026

Complete Book & Media Supply provides the largest offering of online publications in the world specifically for the academic, technical, scientific, and corporate markets. E&I’s competitively solicited Complete Book & Media Supply contract grants full access to their complete catalog of publications – over 18 million books, subscriptions, and media titles.

Complete Book & Media Supply offers members competitive pricing and fast delivery for books, e-books, journals, databases, and publications in all formats. Members also have access to AV products, government documents, foreign titles, training kits, manuals, and software. Complete Book & Media Supply’s dedicated support resources are available via phone or email to answer questions, locate hard-to-find titles, track orders, process returns, and provide bulk discounting.

Contract Highlights:

Access to over 18 million books and media titles
Subscription management services for journals, periodicals, and subscriptions
Superior reporting capabilities configurable to your institution’s requirements
Additional discounting on bulk orders (25 or more of the same title)
Free freight on orders totaling $35 or more
Dedicated customer service and web support available
Diversity organization with NMSDC certification, State of New York Certification and Texas Hub Zone supplier
Easily accommodates tax exempt status member institutions
Exclusive member rebates provided by E&I based on individual member annual purchases

More Information

Please contact your E&I Member Representative or Joseph Castelluccio, Business Development Manager, General Products & Services.

Getting Started

Complete this Letter of Participation to begin using our Complete Book & Media Supply contract.

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Ordering Information

Contract Effective Dates :	5.1.2021 – 4.30.2026
Contract Renewals :	You must log in to access this information.
Prices/Discounts :	You must log in to access this information.
Place Orders With :	Place orders online at eandi.completebook.com. Customized, member-specific websites are also available. E-commerce options include JAGGAER, Ariba, SAP, Oracle, Exostar, or PerfectCommerce via punchout catalog. Contact Complete Book & Media Supply P: 800.986.1775 \| F: 512.616.0410
Federal ID Number :	74-2852244
Credit Cards Accepted :	American Express, Discover, Mastercard, Visa
Payment Terms :	Net 30, as per state statute. Prompt payment terms may be negotiated upon request.
Invoicing By :	Complete Book and Media Supply
Delivery Terms :	Free standard ground shipping on all orders $35 or more. Mailroom services, including bundling multiple packages into a single carton, with detailed packing slips, and all contents individually labeled (or as required by member’s Shipping and Receiving personnel), and/or the shipping of bulk orders to separate addresses offered free of charge. Most newspaper deliveries begin the day after order. Periodicals will deliver as per the publisher schedule. Standard delivery of in-stock books is 2-5 days. E-books, periodicals, and subscriptions will deliver once paid in full by member.
Return Policy :	For correctly shipped items, prior publisher approval is required for all returns and the member will be responsible for all return shipping charges and any restocking fees assessed by the publisher, not exceeding 20%. Ost publishers will typically allow for up to 10% returns, 90 – 180 days from invoice date for unused books in sellable condition. Publisher policies vary, and not all publishers accept returns. It is advised to confirm the “returnable” status of any publication before ordering. Contact Complete Book & Media Supply Customer Service for specific publisher return requirements and restocking fees. P: 800.986.1775
Claims :	Any item damaged during shipping or otherwise will be replaced by Complete Book & Media Supply at no cost to the member within 30 days of invoice. Contact Complete Book & Media Supply Customer Service for assistance with any claims. P: 800.986.1775
Request Literature :	Contact Joseph Castelluccio, Business Development Manager, General Products & Services P: 630.251.1783 \| E: jcastelluccio@eandi.org
Contract Number :	EI00104
RFP Number :	683494
Minority Supplier :	Texas HUB Zone Supplier
Note: When placing orders, please identify yourself as an E&I Member. The information contained herein is confidential and proprietary to E&I and its members and is not to be shared with any third party. All pricing and contract terms are strictly confidential and recipients are not authorized to disclose such information to competing suppliers or use it in negotiations with existing or potential suppliers.

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