Complete Book and Media Supply Contract | E&I Cooperative Services

Contract Number: EI00104	RFP or Project Number - Name: 683494 - Online and Print Books, Subscriptions
Agreement Type: Competitive	Contract Effective Dates: 05/01/2021 - 04/30/2026

Complete Book & Media Supply provides the largest offering of online publications in the world specifically for the academic, technical, scientific, and corporate markets. E&I’s competitively solicited Complete Book & Media Supply contract grants full access to their complete catalog of publications – over 18 million books, subscriptions, and media titles.

Complete Book & Media Supply offers members competitive pricing and fast delivery for books, eBooks, journals, databases, and publications in all formats. Members also have access to AV products, government documents, foreign titles, training kits, manuals, and software. Complete Book & Media Supply’s dedicated support resources are available via phone or email to answer questions, locate hard-to-find titles, track orders, process returns, and provide bulk discounting.

Contract Highlights:

Access to over 18 million books and media titles
Subscription management services for journals, periodicals, and subscriptions
Superior reporting capabilities configurable to your institution’s requirements
Additional discounting on bulk orders (25 or more of the same title)
Free freight on orders totaling $35 or more
Dedicated customer service and web support available
Diversity organization with NMSDC certification, State of New York Certification, and Texas Hub Zone supplier
Easily accommodates tax exempt status member institutions
Exclusive member rebates provided by E&I based on individual member annual purchases

More Information

Please contact your E&I Member Representative or Joseph Castelluccio, Business Development Manager, General Products & Services.

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Ordering Information

Contract Effective Dates :	5.1.2021 – 4.30.2026
Contract Renewals :	You must log in to access this information.
Prices/Discounts :	You must log in to access this information.
Place Orders With :	Place orders online at eandi.completebook.com. Customized, member-specific websites are also available. eCommerce options include JAGGAER, Ariba, SAP, Oracle, Exostar, or PerfectCommerce via punchout catalog. Contact Complete Book & Media Supply P: 800.986.1775 \| F: 512.616.0410
Federal ID Number :	You must log in to access this information.
Credit Cards Accepted :	American Express, Discover, Mastercard, Visa
Payment Terms :	You must log in to access this information.
Invoicing By :	Complete Book and Media Supply
Delivery Terms :	You must log in to access this information.
Return Policy :	For correctly shipped items, prior publisher approval is required for all returns and the member will be responsible for all return shipping charges and any restocking fees assessed by the publisher, not exceeding 20%. Ost publishers will typically allow for up to 10% returns, 90 – 180 days from invoice date for unused books in sellable condition. Publisher policies vary, and not all publishers accept returns. It is advised to confirm the “returnable” status of any publication before ordering. Contact Complete Book & Media Supply Customer Service for specific publisher return requirements and restocking fees. P: 800.986.1775
Claims :	Any item damaged during shipping or otherwise will be replaced by Complete Book & Media Supply at no cost to the member within 30 days of invoice. Contact Complete Book & Media Supply Customer Service for assistance with any claims. P: 800.986.1775
Contract Number :	EI00104
RFP Number :	EI00066
Minority Supplier :	Texas HUB Zone Supplier
Note: When placing orders, please identify yourself as an E&I Member. The information contained herein is confidential and proprietary to E&I and its members and is not to be shared with any third party. All pricing and contract terms are strictly confidential and recipients are not authorized to disclose such information to competing suppliers or use it in negotiations with existing or potential suppliers.

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