Abacus Service Corporation specializes in Contact Center as a Service (CCaaS) solutions. Their key differentiators include scalable cloud-based solutions, advanced analytics, and a focus on customer experience. Abacus Service Corporation, a certified diverse provider, specializes in Call Center Management, offering a comprehensive suite of services that includes software solutions, training, management, and staffing. Abacus tailor’s services to meet the unique needs of its clients, particularly E&I members, ensuring the perfect fit for their specific operational requirements. The company’s contract offers competitive rates, volume rebates, and flexible solutions, making them an attractive partner for organizations seeking cost-effective and adaptable call center management services.
Abacus was established with a vision to revolutionize the employment solutions landscape, particularly in the realm of call center management. With a philosophy centered on delivering agile and contingent workforce solutions, Abacus continues to innovate and lead in the fields of Call Center Management and Call Center Staffing. This commitment to innovation and excellence positions Abacus as a trusted partner for organizations seeking to enhance their call center operations and deliver superior customer support.
Abacus Service Corporation is nationally certified as a WBE by the Women Business Enterprise National Council (WBENC), a certified MBE by the Michigan Minority Supplier Development Council (MMSDC). Abacus Service Corporation can provide Tier 1 diverse spending solutions to E&I members. For more information, please contact your E&I Member Representative.
The company has initiatives focused on promoting sustainable business practices and reducing their environmental impact.
The E&I Economic Benefit Model™ (EBM) is a powerful tool that your institution can use to measure and communicate the overall value of its procurement activities. This benefit is derived from three key areas:
Using the EBM, each of E&I’s more than 215 competitively solicited contracts have been scored with a Total Economic Benefit™ (TEB) to member institutions.
The TEB of this Abacus CCaaS contract is in the range of 3.0-10.0%.
Total Economic Benefit of this Contract:
3.0-10.0%
The Economic Benefit Model TEB is determined from baseline cost comparisons using historical data, competitive intelligence, market benchmarking, vendor quotes, and related criteria.
To learn more, visit EBM or contact your E&I Member Representative.
E&I contract documentation available on this site is being provided for use by E&I members only and shall not be distributed and/or shared outside a member’s institution. Sharing of contract documentation outside the membership of the Cooperative is detrimental to its members and the Cooperative, as it impacts E&I’s ability to negotiate and maintain competitive agreements.
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Complete and submit the Abacus Service Corporation Statement of Intent form. You will be contacted by Abacus Service Corporation within 2-3 business days to discuss your specific needs and scope of work. Abacus Service Corporation will provide a Scope of Services Proposal. Contact your E&I Representative for help at any time.
Supplier
Members will submit/sign the Abacus Service Corporation Scope of Services Proposal to secure commitment and initiate services. Abacus Service Corporation will align the Member to the E&I agreement within 4-7 business days. E&I will also follow-up to ensure successful enrollment.
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