Contract Number: CR001191
Contract Date: 04/01/2024 – 03/31/2029
Agreement: Competitive
Renewals: 5 1-year renewals remaining
eProcurement: N/A
RFP Number & Name: EI00273~2023RFP / Contact Center Solutions (CCaaS)

Abacus CCaaS

Abacus Service Corporation, a certified diverse provider, offers Call Center Management, Call Center Staffing, Temporary Staffing, and diverse industry expertise. They tailor their approach to the needs of E&I members, ensuring the perfect fit. The Abacus contract offers competitive rates, volume rebates, and access to 1M+ resumes.

Abacus Service Corporation has a rich history that began in 2004 when it was founded by industry veterans with a vision to revolutionize the employment solutions landscape. Their staffing services extend across all fifty states, with a current presence in thirty-seven states. Abacus recruiters operate within a team structure, organized by industry type, client type, and labor category, fostering in-depth knowledge within their respective sectors. With a focus on delivering agile and contingent workforce solutions, Abacus has consistently remained at the forefront of innovation for Call Center Management and Call Center Staffing.

Contract Highlights
  • National Agreement
  • Diverse Certified WBE, MBE
  • Dedicated Client Relationship Manager and Recruiting Team
  • Flexible, Cost-Effective Solutions
  • Volume Rebate Program

Supplier Diversity

Abacus Service Corporation is nationally certified as a WBE by the Women Business Enterprise National Council (WBENC), a certified MBE by the Michigan Minority Supplier Development Council (MMSDC). Abacus Service Corporation can provide Tier 1 diverse spending solutions to E&I members. For more information, please contact your E&I Member Representative.

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