|RFP or Project Number - Name:
683381 - Hosted Cloud Telecom & Web Conferencing Services
|Contract Effective Dates:
06/01/2021 - 05/31/2026
ENA Services (ENA) delivers hosted cloud telecom and web conferencing services to educational institutions nationwide. These services are designed to minimize the burden on your technology and administrative resources, providing carrier-class reliability and 24x7x365 proactive monitoring and support. Additionally, ENA offers a suite of connectivity, unified communications, cloud, security, and data analytics solutions supported by exceptional customer care, which is not only a priority but part of the company’s DNA.
ENA’s innovative solutions are created by engineering professionals who understand the unique infrastructure and communications needs, challenges, and requirements of today’s education communities. These professionals will work with you to help ensure your platforms support growth and are ready to address your evolving needs and challenges.
- Service partner: From concept to completion, ENA ensures that members receive the services and support needed to produce positive outcomes.
- Proven approach: Delivers speed, reliability, scalability, best-in-class technologies, and continuous technology improvements.
- USA-based customer support: Engineers available 24x7x365 for immediate assistance with any service issues.
- Comprehensive services: Connectivity, communication, cloud, security, and data analytics services to improve overall total cost of ownership.
- Account management: Every customer is paired with an experienced account service manager.
- Data privacy: Solutions include enhanced data security features and tools.
- Cloud computing and cloud backup: These services help keep your institution up and running.
- Tailored technology solutions designed to meet the specific needs of education.
- 99% customer satisfaction rating 8 years running from annual customer satisfaction survey results.
- Nearly all customer support engineers hold advanced technical certifications, including CWNA, CCNP, CCNA, and HDI.
- 93% first contact resolution with their Customer Technical Assistance Center (CTAC).
- Turnkey IaaS Internet Access solution makes ENA a one-stop-shop for your network infrastructure requirements.
- Certified ISO 9001:2015 service provider.
ENA’s Services Include:
This contract is the result of a competitive solicitation based on E&I RFP #683381 for Hosted Cloud Telecom & Web Conferencing Services.
Complete this Letter of Participation to begin using our ENA contract.