Managing IT services across campuses requires visibility, efficiency, and a consistent user experience. SysAid provides an AI-powered IT Service Management (ITSM) platform that helps higher education and K–12 institutions manage incidents, service requests, assets, automation, and service delivery from a centralized environment. Members can leverage built-in AI, asset management, workflow automation, and self-service capabilities to support students, faculty, and staff while maintaining control over IT operations.
SysAid is a provider of IT Service Management (ITSM) solutions and related professional services. The E&I contract includes SysAid's ITSM platform, SysAid Copilot, AI Agents and AI Agent Builder capabilities, asset management functionality, implementation services, support services, training, data migration, automation services, and other professional services. The platform combines service desk operations, asset management, automation, reporting, and AI-powered tools within a unified environment designed to support organizational IT service delivery.
The E&I Economic Benefit Model™ (EBM) is a powerful tool that your institution can use to measure and communicate the overall value of its procurement activities. This benefit is derived from three key areas:
Using the EBM, each of E&I’s more than 260 competitively solicited contracts have been scored with a Total Economic Benefit™ (TEB) to member institutions.
The TEB of this SysAid contract is in the range of 5.5-13.0%.
Total Economic Benefit of this Contract:
The Economic Benefit Model TEB is determined from baseline cost comparisons using historical data, competitive intelligence, market benchmarking, vendor quotes, and related criteria.
To learn more, visit EBM or contact your E&I Member Representative.
E&I contract documentation available on this site is being provided for use by E&I members only and shall not be distributed and/or shared outside a member’s institution. Sharing of contract documentation outside the membership of the Cooperative is detrimental to its members and the Cooperative, as it impacts E&I’s ability to negotiate and maintain competitive agreements.
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Complete and submit the SysAid Statement of Intent form to initiate alignment with the E&I contract.
Within 2–3 business days of SOI submission, a SysAid representative will contact your institution to discuss specific needs and outline potential service areas. SysAid will provide a tailored Scope of Work. Contact your E&I Representative at any time for assistance.
Supplier
Reference E&I Contract CR001525
Contact Julia Morris | julia.morris@sysaid.com
Services are customized by institution. Members should contact the supplier directly to discuss needs and obtain a quote. Reference E&I Contract CR001525.
Contact Julia Morris | julia.morris@sysaid.com
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SysAid provides its own implementation and support (no subcontractors).
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