The TOPdesk contract provides E&I Members access TOPdesk’s modular IT Service Management (ITSM) platform designed to support higher education and K–12 service delivery needs. Members can standardize how incidents, assets, changes, and knowledge are managed across IT and service teams, while selecting the plan that’s right for them. The agreement also covers implementation, training, and technical consultancy services to support effective deployment and ongoing use of the platform.
TOPdesk is a global provider of IT Service Management solutions with a strong presence in the education market. Through this E&I agreement, Members can purchase TOPdesk’s proprietary ITSM platform, including Incident, Asset, Knowledge, Change, Problem, and related modules, along with professional services such as implementation consulting, training, support, health checks, and technical consultancy. The contract supports institutions of varying sizes through tiered packages and scalable licensing options.
The E&I Economic Benefit Model™ (EBM) is a powerful tool that your institution can use to measure and communicate the overall value of its procurement activities. This benefit is derived from three key areas:
Using the EBM, each of E&I’s more than 215 competitively solicited contracts have been scored with a Total Economic Benefit™ (TEB) to member institutions.
The TEB of this TOPdesk contract is in the range of 0.0%.
Total Economic Benefit of this Contract:
The Economic Benefit Model TEB is determined from baseline cost comparisons using historical data, competitive intelligence, market benchmarking, vendor quotes, and related criteria.
To learn more, visit EBM or contact your E&I Member Representative.
E&I contract documentation available on this site is being provided for use by E&I members only and shall not be distributed and/or shared outside a member’s institution. Sharing of contract documentation outside the membership of the Cooperative is detrimental to its members and the Cooperative, as it impacts E&I’s ability to negotiate and maintain competitive agreements.
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Complete and submit the TOPdesk Statement of Intent form to initiate alignment with the E&I contract.
Within 2–3 business days of SOI submission, a TOPdesk representative will contact your institution to discuss specific needs and outline potential service areas. TOPdesk will provide a tailored Scope of Services Proposal. Contact your E&I Representative at any time for assistance.
Supplier
Contact info@topdesk.com and reference E&I Contract #CR001524
Services are customized by institution. Members should contact the supplier directly to discuss needs and obtain a quote. Contact info@topdesk.com and reference E&I Contract #CR001524
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Supplier certifies and warrants those Services provided under this Agreement will be provided in a competent and professional manner and in accordance with industry standards.
TOPdesk provides its own implementation and support.
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