Contract Number:
EI00054 |
RFP Number/Name:
683499 - Analytical Instruments, Supplies and Related Services |
Agreement Type:
Competitive |
Contract Effective Dates:
04/01/2021 - 03/31/2026 |
Waters Corporation is a leader in LC and LC-MS technologies. For over 60 years, Waters has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance.
E&I’s Waters contract brings members access to Waters Academic Resources, which allows academic scientists to apply for grants, provide special institutional pricing for various system solutions, and feature recent journal citations while using Waters products and solutions.
Contract Highlights:
- Significantly improved discounts on Waters’ entire catalog of chromatography and mass spectrometry equipment, chemicals, consumables, and service plans
- Dedicated customer service and support when members require it most
- E-commerce and e-procurement enablement capabilities
- Easy sign-up process assures E&I pricing is applied to all Institution’s users.
More Information
Please contact your E&I Member Representative or Michael Costigan, Business Development Manager, Research and Academic Healthcare
Getting Started
To sign up for our Waters contract, please complete this simple Letter of Participation.
If you are interested in signing up for multiple E&I contracts, please use our EZ Button. You must be registered and logged in to the website to access the EZ Button.
Ordering Information
| Contract Effective Dates : |
4/1/2021 - 3/31/2026
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| Contract Renewals : |
You must log in to access this information. |
| Prices/Discounts : |
You must log in to access this information.
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| Place Orders With : |
For quotes and orders contact Waters Customer Service
PH: 1-800-252-4752 | Email: customerservice@waters.com
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| Federal ID Number : |
04-3234558 |
| Credit Cards Accepted : |
American Express, MasterCard and Visa |
| Payment Terms : |
Unless mandated by State requirement and subject to credit approval, payment terms are Net 45 days from date of invoice
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| Invoicing By : |
Waters Corporation
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| Delivery Terms : |
F.O.B. Shipping point, prepaid and added
Waters suggests that you authorize insurance for all shipments. Instruments and major components are packed and shipped via ground transportation unless otherwise requested. Supplies and/or replacement parts are packed and shipped via ground courier, air parcel post, or parcel post, unless otherwise requested.
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| Return Policy : |
No returns may be made without prior notification and authorization. If for any reason it is necessary to return material to Waters, contact Waters Customer Service, the Waters subsidiary nearest you, or your local Waters Representative to obtain a Return Merchandise Authorization number (RMA) and forwarding address.
Waters Customer Service:
PH: 1-800-252-4752 | Email: customerservice@waters.com
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| Claims : |
The U.S. Interstate Commerce Commission (ICC) has determined that carriers are as responsible for concealed damages that occur during transit as they are for obvious damages. Concealed damage is damage that occurs to the contents of a shipped package when the package exterior remains apparently undamaged. It is imperative to unpack shipments promptly after receiving to check for any concealed damage that might have occurred in transit.
If you discover the item(s) shipped have sustained concealed damage, do not continue to unpack the shipment. Request the local agent or carrier to immediately inspect the unit and secure a written inspection report of his or her findings to support the claim. You must make this request within 15-days of receiving the damaged goods, otherwise the carrier will not honor the claim. Do not return damaged goods to Waters without first securing the inspection report and contacting Waters for a Return Merchandise Authorization (RMA). Ensure the shipment is protected and secure after you receive it. Components removed from the shipment, or damaged while awaiting installation, are the responsibility
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| Warranty : |
Please view Waters Licenses, Warranties and Support Services Document, Rev. G
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| Request Literature : |
Michael Costigan, Business Development Manager, Research & Academic Healthcare, at mcostigan@eandi.org
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| Contract Number : |
EI00054 |
| RFP Number : |
683499 |
| Installation Info : |
Installation includes system or component set up and installation services, performance testing, product familiarization training, implementation services, and insight remote intelligent services, where applicable. Installation services come with a 1-year manufacturer’s warranty. Contact Waters for specific details regarding specific configuration and site prep requirements.
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| Contract Benefits : |
- Aggressive discounting for Waters full catalog of Chromatography and Mass Spectrometry Equipment, Chemicals and Consumables
- Discounted rates on Total Assurance Plan – service plans for both Waters’ and Agilent equipment
- Substantial Savings on Refurbished and Demo Equipment
- Easy Contract Participation Form process assures E&I program pricing is applied to all Institution’s users
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Note: When placing orders, please identify yourself as an E&I Member. The information contained herein is confidential and proprietary to E&I and its members and is not to be shared with any third party.
All pricing and contract terms are strictly confidential and recipients are not authorized to disclose such information to competing suppliers or use it in negotiations with existing or potential suppliers.
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