Waters Corporation

In order to participate in the E&I agreement with Waters, or to set up a new account or convert your existing account(s), please submit the Waters Contract Participation Form.

Submit Orders for Instrumentation and Data/Software products:
Instrument Sales Support: 800-252-4752 ext. 8023
Fax: 508-482-8532
waters_quotes@waters.com

Submit Orders for Service Contracts:
Service Plan Support: 800-252-4752 ext. 8021
Fax: 508-482-8898

Submit Orders for Chemistry Products & Consumables:

Customer Service: 800-252-4752 x8365
Fax: 508-482-4820
customerservice@waters.com

Shop Online at waters.com

Net 30 days

Waters Corporation

F.O.B. Shipping Point, Prepaid and Added

If the buyer found a product to be unacceptable, the buyer should first contact the local Waters sales representative to discuss the concern. If it’s a product that is not performing in accordance with the documented specifications, repair/replacement of the product will be addressed in accordance with the Waters’ standard warranty.

In summary, the following warranties are offered:

1. Electronic and mechanical assemblies One Year from date of shipment
2. Normal wear and maintenance parts Ninety (90) days from date of shipment
3. Operating supplies and expendables Warranted to function properly when delivered
4. Parts installed during service repair Ninety (90) days from date of shipment
5. Service Labor Ninety (90) days from date of service delivery

All product returns require prior authorization by Waters. Waters’ return policy states:

Waters may, in its sole discretion, authorize product returns in appropriate circumstances, subject to such conditions as Waters may specify. Any such return shall be subject to the express prior authorization of Waters and payment by Buyer of a restocking charge. No returns will be authorized after one hundred twenty (120) days following shipment to Buyer. Product returns are also addressed in the warranty document above.

If an item is received with concealed damage, do not continue to unpack the item. Request the local agent or carrier to immediately inspect the unit, and secure a written inspection report showing the findings to support the claim. Members must make their request within 15 days of receiving the damaged unit, or the carrier will not honor the claim. Damaged units cannot be returned to Waters without the inspection report and return merchandise authorization (RMA) number. Ensure the shipment is protected and secure after it is received. Components removed from the shipment, or damaged while awaiting installation, are the responsibility of the Member. After a damage inspection report is secured, contact Waters re: the handling of the claim and/or supplying a replacement product. Waters will work with the Member to address all aspects of the issue.

Please view Waters Licenses, Warranties and Support Services Document, Rev. F

Michael Costigan
Business Development Manager, Research & Academic Healthcare
mcostigan@eandi.org

• Aggressive discounting for Waters full catalog of Chromatography and Mass Spectrometry Equipment, Chemicals and Consumables
• Discounted rates on Total Assurance Plan – service plans for both Waters’ and Agilent equipment
• Substantial Savings on Refurbished and Demo Equipment
• Easy Contract Participation Form process assures E&I program pricing is applied to all Institution’s users
• Meets most public contract requirements, Adoption based on Virginia Tech University competitively bid contract.