Waters Corporation

For quotes and orders contact Waters Customer Service 
PH:  1-800-252-4752 | Email: customerservice@waters.com 

Unless mandated by State requirement and subject to credit approval, payment terms are Net 45 days from date of invoice 

Waters Corporation

F.O.B. Shipping point, prepaid and added

Waters suggests that you authorize insurance for all shipments.  Instruments and major components are packed and shipped via ground transportation unless otherwise requested.  Supplies and/or replacement parts are packed and shipped via ground courier, air parcel post, or parcel post, unless otherwise requested.

No returns may be made without prior notification and authorization.  If for any reason it is necessary to return material to Waters, contact Waters Customer Service, the Waters subsidiary nearest you, or your local Waters Representative to obtain a Return Merchandise Authorization number (RMA) and forwarding address.

Waters Customer Service:
PH:  1-800-252-4752 | Email:  customerservice@waters.com

The U.S. Interstate Commerce Commission (ICC) has determined that carriers are as responsible for concealed damages that occur during transit as they are for obvious damages.  Concealed damage is damage that occurs to the contents of a shipped package when the package exterior remains apparently undamaged.  It is imperative to unpack shipments promptly after receiving to check for any concealed damage that might have occurred in transit.

If you discover the item(s) shipped have sustained concealed damage, do not continue to unpack the shipment.  Request the local agent or carrier to immediately inspect the unit and secure a written inspection report of his or her findings to support the claim.  You must make this request within 15-days of receiving the damaged goods, otherwise the carrier will not honor the claim.  Do not return damaged goods to Waters without first securing the inspection report and contacting Waters for a Return Merchandise Authorization (RMA).  Ensure the shipment is protected and secure after you receive it.  Components removed from the shipment, or damaged while awaiting installation, are the responsibility

Please view Waters Licenses, Warranties and Support Services Document, Rev. G

Michael Costigan, Business Development Manager, Research & Academic Healthcare, at mcostigan@eandi.org

Installation includes system or component set up and installation services, performance testing, product familiarization training, implementation services, and insight remote intelligent services, where applicable.  Installation services come with a 1-year manufacturer’s warranty.  Contact Waters for specific details regarding specific configuration and site prep requirements. 

• Aggressive discounting for Waters full catalog of Chromatography and Mass Spectrometry Equipment, Chemicals and Consumables
• Discounted rates on Total Assurance Plan – service plans for both Waters’ and Agilent equipment
• Substantial Savings on Refurbished and Demo Equipment
• Easy Contract Participation Form process assures E&I program pricing is applied to all Institution’s users