The Waters contract provides innovative analytical science solutions including chromatography systems and mass spectrometry instruments, laboratory automation equipment, chemicals, consumables, and service plans. E&I members also benefit from access to Waters Academic Resources, which allows academic scientists to apply for grants, receive special institutional pricing for various system solutions, and more.
Waters Corporation is a leader in LC and LC-MS technologies. For over 60 years, Waters has developed innovative analytical science solutions to support discoveries, operations, performance, and regulatory compliance. E&I members receive enhanced institutional pricing, deep scientific expertise, and reliable insights to enhance human health and well-being.
E&I contract documentation available on this site is being provided for use by E&I members only and shall not be distributed and/or shared outside a member’s institution. Sharing of contract documentation outside the membership of the Cooperative is detrimental to its members and the Cooperative, as it impacts E&I’s ability to negotiate and maintain competitive agreements.
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Complete the Letter of Participation to sign up for our Waters contract.
Supplier
Place orders with Waters Customer Service | P: 800.252.4752 | customerservice@waters.com
Request quotes with Waters Customer Service | P: 800.252.4752 | customerservice@waters.com
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No returns may be made without prior notification and authorization. If for any reason it is necessary to return material to Waters, contact Waters Customer Service, the Waters subsidiary near you, or your local Waters Representative to obtain an RMA number and forwarding address.
Contact Waters Customer Service | P: 800.252.4752 | customerservice@waters.com
The US Interstate Commerce Commission (ICC) has determined that carriers are as responsible for concealed damages that occur during transit as they are for obvious damages. Concealed damage is damage that occurs to the contents of a shipped package when the package exterior remains apparently undamaged. It is imperative to unpack shipments promptly after receiving to check for any concealed damage that might have occurred in transit.
If you discover the item(s) shipped have sustained concealed damage, do not continue to unpack the shipment. Request the local agent or carrier to immediately inspect the unit and secure a written inspection report of his or her findings to support the claim. You must make this request within 15 days of receiving the damaged goods, otherwise the carrier will not honor the claim. Do not return damaged goods to Waters without first securing the inspection report and contacting Waters for a Return Merchandise Authorization. Ensure the shipment is protected and secure after you receive it. Components removed from the shipment, or damaged while awaiting installation, are the responsibility of the member.
Installation includes system or component setup and installation services, performance testing, product familiarizing training, implementation services, and insight remote intelligent services, where applicable. Installation services come with a one-year manufacturer's warranty. Contact Waters for specific configuration and site prep requirements.
FOB shipping point, prepaid and added.
Waters suggests you authorize insurance for all shipments. Instruments and major components are packed and shipped via ground transportation unless otherwise requested. Supplies and/or replacement parts are packed and shipped via ground courier, air parcel post, or parcel post, unless otherwise requested.
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