Contract Number: EI00296
Contract Date: 06/01/2023 – 05/31/2028
Agreement: Competitive
Renewals: 1 5-year renewal remaining
Award Summary: Click RFP Number Field to view all awarded suppliers
eProcurement: N/A
RFP Number & Name: EI00195~2023RFP / Equipment Maintenance Management Program

Remi

The Remi contract provides a comprehensive equipment maintenance management program (EMMP) that replaces multiple service agreements and extended warranties with a single source that is more cost effective and flexible than traditional OEM or ISO contracts. E&I members get a single point of contact for managing service events from a vendor-neutral provider.

Remi is a leading provider of data-driven service vendor and contract management for higher education, government, commercial, and healthcare organizations. Their solution unlocks value in equipment service contracts, improving productivity, uptime, and delivering hard cost savings averaging 25% over traditional models. Since 1998, Remi’s mission has been to empower customers with innovative cost-effective equipment-care solutions and quality service. Remi is ISO 9001:2015 and ISO 13485:2016 certified, reinforcing its commitment to operational excellence.

Contract Differentiators

Remi provides a simpler, smarter approach to service and vendor management.

  • Contract Consolidation: Streamline multiple agreements into one flexible Managed Service Agreement
  • Simple Service Requests: Call or use Remi Online to activate Remi’s dedicated, stress-free Service Center of Excellence with 24-hour, live, weekday support
  • Vendor Network Management: Remi schedules service with the best option available from your Vendors of Choice
  • End-to-End Event Management: Remi maintains contact with client and vendor via phone or email status updates; order status for all requests is visible in a single, searchable view on Remi Online 
  • Service Documentation & Invoicing: Field Service Reports, vendor surveys, and invoicing are managed by Remi’s team and archived for easy access online
  • Visual Analytics: Review corrective and preventative maintenance reports 24/7 on Remi Online and access program/asset/service KPI dashboards in the Online Service Scorecard


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