Trenton DeSpain, Assistant Controller at Southern Virginia University, reached out to E&I with an urgent request regarding the possibility of purchasing a replacement unit for a large walk-in freezer that had suddenly stopped working. Representatives from E&I quickly put Trenton in touch with American Education Supply, an E&I supplier for hospitality products and services. American Hotel responded immediately, by providing Trenton with product options and pricing available through the Cooperative’s contract. “E&I was a tremendous resource in helping us connect with American Hotel to ultimately find the best deal on what we needed,” Trenton explained. Once the ideal replacement unit was identified, a site visit was scheduled to discuss the installation – a process that was an overall success. “Even when American Hotel encountered a problem removing the old unit, they were still able to meet our timing requirements,” Trenton said. “Everyone we worked with was extremely professional and willing to go the extra mile for us. That really made all of the difference.”