greymatter is a Saas CRM purpose-built for higher education. E&I members benefit from transparent pricing, combining per-user licenses and consumption-based services for scalable adoption from recruitment through alumni engagement. Institutions can adopt the full student lifecycle or individual modules-getting the tools they need without paying for what they don’t.
With greymatter, E&I members gain a scalable, modular CRM solution that unifies recruitment, admissions, student success, and alumni engagement in a single platform. Powered by Microsoft Dynamics 365, greymatter centralizes student data from SIS and LMS integrations and enables personalized communications, automated workflows, and targeted campaigns. From identifying strong leads to predicting student success outcomes, it delivers actionable insights that help staff make data-driven decisions and improve recruitment, retention, and lifelong student success.
greymatter is a SaaS solution built on Microsoft Dynamics 365, reducing hardware needs and energy consumption. The company aligns with Microsoft’s 2030 sustainability goals and promotes recycling, energy efficiency, and carbon accountability.
The E&I Economic Benefit Model™ (EBM) is a powerful tool that your institution can use to measure and communicate the overall value of its procurement activities. This benefit is derived from three key areas:
Using the EBM, each of E&I’s more than 215 competitively solicited contracts have been scored with a Total Economic Benefit™ (TEB) to member institutions.
The TEB of this greymatter contract is in the range of 12.0%.
Total Economic Benefit of this Contract:
The Economic Benefit Model TEB is determined from baseline cost comparisons using historical data, competitive intelligence, market benchmarking, vendor quotes, and related criteria.
To learn more, visit EBM or contact your E&I Member Representative.
E&I contract documentation available on this site is being provided for use by E&I members only and shall not be distributed and/or shared outside a member’s institution. Sharing of contract documentation outside the membership of the Cooperative is detrimental to its members and the Cooperative, as it impacts E&I’s ability to negotiate and maintain competitive agreements.
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Engaging with greymatter through the E&I cooperative contract is simple and streamlined.
Complete and submit the greymatter Statement of Intent form to initiate alignment with the E&I contract.
Within 2–3 business days of SOI submission, a greymatter representative will contact your institution to discuss your specific needs and outline potential service areas. greymatter will provide a tailored Scope of Services Proposal. Contact your E&I Representative at any time for assistance.
Supplier Direct
Once your institution decides to proceed, you’ll finalize the engagement through a Statement of Work (SOW) or subscription-based agreement. After both parties sign the necessary documentation, greymatter will align your institution to the E&I contract. E&I will follow up to ensure successful enrollment.
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Standard Warranties Apply
Frequency Foundry performs its own implementations.
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See greymatter in Action at EDUCAUSE 2025
Frequency Foundry is headed to EDUCAUSE Annual Conference 2025 in Nashville, TN, October 27–30! Stop by to see how greymatter Student Lifecycle CRM supports students from their first application all the way to graduation. Learn how your institution can gain an edge in recruitment, admissions, retention, and student success—and see firsthand how a connected, data-driven approach transforms the student experience.
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